What Clients Say

In our March 2017 customer satisfaction survey, 82% of our clients responded. Here’s what we learned:

  • Most clients hired us for at least two services, many for more. Cited most often was:
    • Strategic Planning (60%)
    • Organizational Consulting (53%)
    • Culture Assessment and Change (47%)
    • Large Group or Advanced Meeting Facilitation (27%)
    • Individualized Coaching (27%)
    • Executive Team Building (20%)
  • 93% said that they hired us because their last experience was good or they were recommended to us by a colleague. More than half cited our reputation for quality and results as a deciding factor.
  • 93% said that we understood their business issues very well.
  • 93% rated the quality of the reports, materials, and handouts as excellent, the rest rated it as good.
  • 87% said that we did an excellent job of modeling teamwork when working with them and each other, the rest said it was good.
  • 87% said the value received was excellent, the rest said it was good.
  • 100% said they would hire us again!

clientsay

“Wisdom, expertise, and experience”

— Client Feedback

“Appreciated the guidance and input that specifically related to our organization. Wasn’t a canned approach but recognized our unique needs.”

— Client Feedback

“Cathy was easy to discuss issues with and quick to pick up the priority issues that should be discussed.”

— Client Feedback

“Excellent use of executive team time. Great product produced in a short time-frame. Just the right mix of process and product.”

— Client Feedback

“The customer service — by having a continued relationship with us, C. M. Perme & Associates knows our organization’s background and can continually provide the continuity that we need.”

— Client Feedback

“Willingness to provide thorough and in-depth assistance to clients”

— Client Feedback

“Focus on a product that was actionable.”

— Client Feedback

“Final product and plan for moving forward made the entire process valuable.”

— Client Feedback

“Good working relationship with staff and public.”

— Client Feedback

“Cathy’s style resonated well with the team and the process created buy-in to make positive changes toward a more active and engaged organizational culture.”

— Client Feedback

“This has been a truly learning experience and has helped me grow both personally and professionally.”

— Client Feedback

What Was Most Valuable

“Helped us develop a true team application of service delivery.”

— Client Feedback

“Cathy was the best facilitator I’ve ever worked with. I’ve been in the non-profit management field for 25 years, and worked with 20+ strategic plan facilitators, and she is by far the best.”

— Client Feedback

“Ability to build openness and trust; treated everyone with great respect.”

— Client Feedback

“Took a very complicated and dynamic set of realities and personalities, surfaced underlying issues, facilitated a robust and healthy interaction, and drove the process to closure and action.”

— Client Feedback

“Cathy sees the big picture as well as knows how to organize the details.”

— Client Feedback

“Insight and support, and the willingness to provide an objective view.”

— Client Feedback

“Organized, timely, and thorough — very professional.”

— Client Feedback

“Cathy’s candor and frankness. She gives clients and team mates the same straight talk.”

— Client Feedback

“Moved the group forward to do a huge task in a short amount of time.”

— Client Feedback

“It was a tough process, but Cathy helped us to keep focused and moving towards our goal.”

— Client Feedback

“Having a knowledgeable facilitator to guide us through the process of strategic planning with the use of specific methods to generate results.”

“Tailored to our needs. She helped us do our best work by feeding good ideas back to us. Gave us structure that we didn’t know we needed.”

“Organizing, facilitating and directing valuable and thoughtful staff input sessions”

“Good approaches to soliciting and documenting feedback from a wide range of stakeholders”

“Sharing of examples, and providing foundational information to our staff about the challenges of agency culture and organizational change!”

“Honesty and integrity about confronting the ‘brutal facts’ of the current situation without pointing fingers.”

“Getting buy in from all team members, and recognizing the barriers to implementation.”

“Solid facilitation of executive and project team meetings”

“Cathy’s preparation in advance of a session is wonderful.”

“Cathy is a stellar consultant. She knows theory and models and how to apply them. She thinks well on her feet. She is thoughtful and authentic. She willingly goes the extra mile as a norm.”

 Contact C. M. Perme & Associates

Phone: 952.831.4131

e-Mail: info@cmperme.com