What Clients Say
"Highly skilled leadership in facilitating a complex group through a difficult change." 

In our most recent customer satisfaction survey, 80% of our clients responded. Here’s what we learned:

Most clients hired us for at least two services, many for more. Cited most often was:

Strategic Planning (70%)

Meeting Facilitation (70%) and

Executive Team Building (40%)

	90% said that we understood their business issues very well, 10% said it was good.
	90% said that we did an excellent job of modeling teamwork when working with them and each other.
	90% rated the quality of the reports, materials, and handouts as excellent, 10% said it was good.
	100% said the value received was excellent and would hire us again!

"Helped us develop a true team application of service delivery."

"Cathy was the best facilitator I’ve ever worked with. I’ve been in the non-profit management field for 25 years, and worked with 20+ strategic plan facilitators, and she is by far the best."

"Ability to build openness and trust; treated everyone with great respect."

"Took a very complicated and dynamic set of realities and personalities, surfaced underlying issues, facilitated a robust and healthy interaction, and drove the process to closure and action."

"Cathy sees the big picture as well as knows how to organize the details."

"Insight and support, and the willingness to provide an objective view."

"Organized, timely, and thorough -- very professional."

"Cathy’s candor and frankness. She gives clients and team mates the same straight talk."

"Moved the group forward to do a huge task in a short amount of time."

"It was a tough process, but Cathy helped us to keep focused and moving towards our goal."

See earlier survey results.

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